26 July 2023

CSAT

Customer Satisfaction Score (CSAT) is a metric used to measure how satisfied customers are with a product, service or their interaction with a business.

CSAT is usually measured through surveys, which ask customers to rate their experience on a scale. A high CSAT score indicates that customers are happy with the product or service, while a low CSAT score suggests that the business should make some improvements.

CSAT is an essential metric for businesses since it can help identify areas for improvement and measure the success of customer experience efforts

Written by Segmentify

26 July 2023

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CSAT

Related Terms

First-Party Data

Data Silos

CSAT

CRM

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