Login Book a Demo
Login Book a Demo

Book a Free Demo

Discover Your Growth Strategy

See Segmentify in Action

Consent(Required)

Shortly after you submit the form, one of our team will contact you to organise a time for your demo. Thank you!

Written by Segmentify

26 July 2023

Share

CRM

CRM is a software platform that assists businesses in managing their interactions and relationships with both potential and current customers.

A CRM system may include:

  • Tools for managing customer data
  • Tracking customer interactions and behaviour
  • Automating sales and marketing processes
  • Providing insights that can inform business decisions

CRM aims to improve customer satisfaction, retention, and loyalty by delivering a personalised and seamless customer experience across all touchpoints.

Written by Segmentify

26 July 2023

Share

Related Terms

First-Party Data

First-party data is the data or information a company directly collects from its users or customers. It is collected through audience engagement, which can happen on the company website, app, social m...

Data Silos

Data silos refer to isolated management systems that operate independently without the ability to integrate with other systems. In the eCommerce context, these silos can originate from diverse sources...

CSAT

Customer Satisfaction Score (CSAT) is a metric used to measure how satisfied customers are with a product, service or their interaction with a business. CSAT is usually measured through surveys, which...

CRM

CRM is a software platform that assists businesses in managing their interactions and relationships with both potential and current customers. A CRM system may include: CRM aims to improve customer sa...

Our website uses cookies

Our websites use cookies. By continuing, we assume your permission to deploy cookies as detailed in our Privacy Policy.

Accept all